Shipping policy

📦 Shipping Policy

Last updated: 12/01/2026

Thank you for shopping with us! Every order means the world to our small business. We’re a one-person, independently run shop, and while this isn’t our full-time job, we put a lot of care into every package we send.

🇦🇺 Where We Ship

At this time, we only ship within Australia. We hope to offer international shipping in the future, but for now we are keeping things local so we can provide the best service possible.

🐾 Order Processing Time

All orders are processed within 3–7 business days (excluding weekends and public holidays).
Because this shop is run alongside another part-time job, processing may occasionally take a little longer — but we promise your order is always on its way as soon as possible.

Once your order has been shipped, you’ll receive a confirmation email with tracking information (if available).

🚚 Shipping Times

Shipping times vary depending on your location and the shipping method selected at checkout.

Typical delivery times:

Within Australia: 3–10 business days

Please note that these are estimates provided by the postal service and are not guaranteed. Delays can happen due to holidays, weather, or carrier issues beyond our control.

🧶 Small-Batch Items

Some of our cat toys are ordered in small batches, which means they may sell out quickly or take a little longer to ship.

📍 Address Accuracy

Please make sure your shipping address is correct when placing your order. We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer.

📦 Lost or Delayed Packages

Once your order has been handed over to the carrier, delivery is outside our control. If your package is delayed or lost, please contact us and we’ll do our best to help you track it down.